Care Advocate (Spanish speaking)

Orlando, Florida, United States | Care Team | Full-time | Fully remote

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About us 

Working at Boulder

Founded in 2017, Boulder Care is a digital clinic offering long-term support and treatment for substance use disorders. Collaborating across medical, behavioral, and psychosocial dimensions, Boulder’s dedicated Care Teams deliver evidence-based care and help participants work toward their individual goals. 

Boulder's model is grounded in value. Through innovative partnerships with leading national health plans like Blue Cross Blue Shield, Boulder’s progressive payment arrangements realign incentives to reward outcomes and reduce total cost of care. We can unlock billions of dollars for the US health system by ensuring patients who are gravely underserved today have the opportunity to get well.

Backed by world-class investors like First Round, Greycroft, Acumen, and the National Institutes of Health (NIH) with more than $20M in funding, Boulder is in an exciting stage of rapid growth.

 

About the role

The Boulder Care Advocate (CA) is an important part of a clinical team (physicians, nurse practitioners, and peer recovery specialists) that works together to guide patients with substance use disorder throughout their treatment journey. Backed by exceptional technology, our Care Advocates help participants to navigate traditional systems to overcome access gaps, discontinuity, and stigma. 

 

Success in this role

  • Partner with patients in their homes, communities, and through the complicated paths of the healthcare system as a trusted navigator for care needs. 
  • Provide telephonic, text-based & video-based (telehealth) engagement and monitoring, assisted by decision-support tools overseen by a prescribing clinician and broader clinical team.
  • Work with patients to achieve their goals, identify new needs, and problem-solve by offering creative solutions to any known or perceived barriers to accessing care and report changes in status to the care team in a timely manner.
  • Coordinate with patients and care teams for planning and delivery by organizing schedules, managing appointments, referrals, and transitions of services and ensuring appropriate follow-up.
  • Conduct self-assessments of strengths and areas for growth with an emphasis on opportunities for efficiency and innovation. 

 

Essential functions

  • Completes intake visits
  • Completes induction visits
  • Completes and schedules medication adherence monitoring visits 
  • Completes and schedules oral fluid test visits
  • Completes prior authorizations 
  • Communicates with patients via messaging or by phone for any needs regarding care
  • Communication with pharmacies for refills and authorizations

 

Requirements

  • Minimum 1-year as a Medical Assistant
  • Must be comfortable with technology and have experience with common business tools (such as Google suite, video meetings, and spreadsheets).
  • Bilingual in English and Spanish

 

Nice to have

  • Minimum of one year experience in navigating the behavioral health system, substance use treatment, patient advocacy, care coordination, crisis hotline, peer coaching, or other relevant experience as a liaison between patients and care teams.
  • Exceptional clinical skills working with a team to achieve outcomes that enrich people's lives by achieving sustained recovery.
  • Lived experience with SUD or AUD recovery (your own or a loved one) is a plus.
  • A passion for serving the needs of people with addiction and mental health challenges, using non-stigmatizing, non-judgmental person-first language.
  • Knowledge of terminology used in healthcare, especially addiction medicine.
  • Team-focused and collaborative. Champions for patients and Care Team members.

 

Hours

  • This position consists of a 9-hour shift (including 1-hour lunch) M-F between the hours of 7am-7pm EST, but it may require some non-standard hours & evenings.

 

Benefits

  • Health coverage through Regence. Dental and vision through Guardian and VSP
    • Boulder Care pays 99% of monthly premiums for individual employee coverage
    • Boulder Care pays 60% of monthly premiums for dependents
  • Unlimited PTO* (4-5 weeks)
  • Paid Holidays 
  • 12 weeks of 100% paid parental leave for the birth or adoption of a child
  • 401(k) retirement savings
  • Mental Health Services including Doctors on Demand, Tend Health and EAP
  • Transportation allowance (for non-remote employees)
  • Flexible work arrangements

 

Our mission

  • Based in science: Boulder care teams provide comprehensive, evidence-based treatment that is tailored to each individual’s unique needs and goals. 
  • Breaking down barriers: Boulder's proprietary technology suite makes care accessible, and convenient through secure video, phone, and messaging. We're reaching rural communities of the country, where more than 80% of people have little to no access to buprenorphine (Suboxone) prescribers. Boulder provides low-threshold care that is inclusive, empowering, and heavily influenced by participants' stated preferences and goals. Wherever our patients wish to go, we're grateful to go there together.
  • Grounded in empathy: Our care is science-based and rooted in harm reduction. Patients, peer recovery specialists, and clinicians make important decisions together. 

Boulder Care is an equal opportunity employer that recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. If you believe in our mission to deliver the world’s most advanced opioid addiction recovery plan, you are encouraged to apply.

To get more details about who we are and our employee benefits, check out Working at Boulder