Boulder Care is looking for a Manager of Care Coordination for a 100% remote, full-time position. Candidates must reside and work in one of the following states to be considered for the role: AL, AK, AZ, CO, FL, GA, ID, MI, NM, NY, NC, OH, OR, PA, TN, TX, and WA

Qualified candidates will have: 

• 5-7 years of experience in healthcare operations
• 2–3 years of experience directly managing teams, ex. Care Coordination 
• A demonstrated ability to improve operational efficiencies
• Direct experience supporting patients with Substance Use Disorders or working in Medication-Assisted Treatment programs

About us 

Founded in 2017, Boulder Care is a digital clinic offering long-term support and treatment for substance use disorders. Collaborating across medical, behavioral, and psychosocial dimensions, Boulder’s dedicated Care Teams deliver evidence-based care and help participants work toward their individual goals. 

Boulder's model is grounded in value. Through innovative partnerships with leading national health plans like Blue Cross Blue Shield, Boulder’s progressive payment arrangements realign incentives to reward outcomes and reduce total cost of care. We can unlock billions of dollars for the US health system by ensuring patients who are gravely underserved today have the opportunity to get well.

Boulder Care is in an exciting stage of rapid growth, coming off a recent $35 million Series C round announced in May 2024, bringing total funds raised to roughly $85 million. Investors include Advance Venture Partners, First Round Capital, Laerdal Million Lives Fund, Qiming Venture Partners and Stripes, among others.

About the role

The Manager of Care Coordination will lead and oversee the Medical Assistant and Case Management teams, ensuring the efficient and effective delivery of high-quality, patient-centered care. This role involves operationalizing workflows, supporting team growth, and fostering a positive, productive environment. The Manager will play a key role in expanding services and supporting Boulder’s growth, providing oversight of multi-disciplinary teams, implementing complex care strategies, and utilizing a strategic approach to patient care.

Essential Functions:

Team Leadership/Development (35%)

• Lead and manage the Care Advocate and Case Management teams to ensure the delivery of coordinated, comprehensive care services
• Provide consistent feedback, coaching, and development opportunities for team members
• Recruit, train, mentor, and retain high-performing team members to support program expansion
• Align team staffing with organizational and care team priorities
• Implement regular team check-ins, one-on-ones, and feedback loops to identify and address concerns early
• Foster a culture where employees feel safe to share ideas, ask questions, and admit mistakes without fear of negative consequences

Operations/Strategic Alignment (50%)

• Oversee team operations and ensure adherence to organizational protocols and healthcare regulations
• Collaborate with clinical leadership to align care coordination strategies with broader company goals and initiatives
• Develop, implement, and optimize workflows that streamline care processes and enhance service quality, support scalability and align with long-term organizational growth
• Design and implement workflows that Identify potential risks within care coordination workflows and develop strategies to mitigate them

Communication/Implementation (15%)

• Act as a liaison between the care coordination team and other departments to foster effective communication and collaboration
• Oversee the development and implementation of a resource library to better support patients
• Create and oversee continuous education programs to keep the care coordination team informed of the latest best practices and healthcare developments
• Ensure team members have access to training that supports skill enhancement and career growth

Qualifications

• 5-7 years of experience in healthcare operations
• 2–3 years of experience directly managing teams 
• Exceptional written and verbal communication
• Team-focused; effective collaboration. Serves both the team and the customer at a consistently high level
• Builds high-trust relationships and develops people by listening, coaching, and continuously providing effective feedback
• Demonstrates problem-solving and analytical skills appropriate for the position
• Organized and expertise in overseeing and executing workflow-related projects, ensuring timelines and budgets are adhered to 
• Demonstrates high ethical standards of behavior
• Continually drives Boulder’s core values
• Maintains composure under pressure
• Leads by example
• Takes initiative and demonstrates a high sense of ownership
• Makes sound decisions and takes accountability for mistakes

Work environment

• This is a fully remote role but we are currently only hiring candidates located in the following states: AL, AK, AZ, CO, FL, GA, ID, MI, NM, NY, NC, OH, OR, PA, TN, TX, and WA

  • Applicants must reside and work in one of those states to be considered.
  • Changes to working location require pre-approval from People Operations and are not guaranteed.
• Office Requirements: Boulder teammates working with sensitive information must have a dedicated, private workspace with a lockable door and high-speed internet to maintain a secure, distraction-free environment, ensuring compliance with HIPAA and confidentiality standards
• Boulder Care employees are free to use our river-front HQ located in Portland, OR whenever they would like

Expected hours of work

This is a full-time remote position expected to work 40 hours between Monday-Friday during standard business hours.

 Hiring Process

• First Interview: 30-minute phone 
• Panel Interview: 60-minute video
• Final Interview: 30-minute video
• Anticipated Start Date: January 13th 2025

Compensation

Is commensurate with experience and is eligible for our comprehensive benefits package below

Some of Boulder’s amazing benefits for regular, full-time employees

• Health coverage through Regence. Dental and vision coverage through MetLife
• Boulder Care pays up to 100% of monthly premiums for individual employee coverage
• Boulder Care pays 60% of monthly premiums for dependents
• Short-Term Disability
• Mental Health Services including MDLive, Talkspace, and EAP
• *Additional mental health services through Tend Health for episodic care
• 4 weeks of PTO accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment
• Sick leave accrued at 1 hr for every 30 hrs paid
• 9 Paid Holidays per year
• 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment)
• 401(k) retirement savings
• Remote friendly with hardware provided to complete your work duties

Our values

• The people we care for always come first
• Our opportunity is also our duty, in service to others
• Share facts to change minds, instill empathy to change hearts
• Move the industry forward: follow the data
• Strong individuals, stronger together
• Boulder Care recognizes the value that lived experience can provide to our organization, community, and patients. Applicants with lived experience and/or training as a peer recovery specialist are encouraged to apply 

Our mission

• Based in science: Boulder care teams provide comprehensive, evidence-based treatment that is tailored to each individual’s unique needs and goals. 
• Breaking down barriers: Boulder's proprietary technology suite makes care accessible, and convenient through secure video, phone, and messaging. We're reaching rural communities of the country, where more than 80% of people have little to no access to buprenorphine (Suboxone) prescribers. Boulder provides low-threshold care that is inclusive, empowering, and heavily influenced by participants' stated preferences and goals. Wherever our patients wish to go, we're grateful to go there together.
• Grounded in empathy: Our care is science-based and rooted in harm reduction. Patients, peer recovery specialists, and clinicians make important decisions together. 

Boulder Care believes the people who manage our product and team should be representative of those who use the platform. This includes people from backgrounds that are historically underrepresented in the industry. We celebrate differences and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity or veteran status. If you are a qualified person with a passion for what we do, please apply!

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