Boulder Care is hiring a Care Team Trainer for a 100% remote, full-time position. We are currently looking for candidates located on the East Coast or interested in working East Coast hours. 

Candidates must reside in one of the following states: AZ, CO, FL, GA, ID, IL, MA, NC, NJ, NY, OH, OR, PA, TX, UT, WA, and WV

About us 

Founded in 2017, Boulder Care is a digital clinic offering long-term addiction treatment grounded in kindness, respect, and unconditional support. Our program is designed by addiction medicine specialists and people with lived experience of recovery. It is rooted in years of clinical expertise, proven research, and learnings from our participants.

Our mission is to improve the lives of people with substance use disorders. We provide the medication, resources, and support to help our participants succeed on their own terms, wherever they are in their journey.

Boulder Care is in an exciting stage of rapid growth, coming off a recent $35 million Series C round announced in May 2024, bringing total funds raised to roughly $85 million. Investors include Advance Venture Partners, First Round Capital, Laerdal Million Lives Fund, Qiming Venture Partners and Stripes, among others.

About this role

Boulder Care is seeking a Care Team Trainer to join the Operations Team. You will have the opportunity to lead the development of virtual training and onboarding programs for our new care team members, including clinicians. You will be responsible for the day-to-day development of new Boulder staff through training them to use our Electronic Medical Record App and understand clinical operations, procedures, and workflows. You will be expected to set the standard and bring best practices and leadership to develop excellent virtual training.

Success in this role 

• Work directly with People Ops and clinical leaders to develop and lead trainings of Boulder Care staff, including initial onboarding.
• Collaborate with clinical and product teams to identify the learning objectives, content development, and delivery of proposed training via a learning management system (LMS).
• Use your strong organization skills and high attention to detail to establish timelines, coordinate resources, revise course content and roll out training programs for new staff
• Measure the effectiveness of training programs and collaborate on necessary revisions and changes to implement across the organization 
• Determine the most effective medium(s) to deliver training or facilitate presentations 
• Evaluate participant knowledge and skill-set ability through observation and assessments 
• Develop forward-thinking training delivery methods to better engage our new staff in a virtual environment
• Track training progress and follow-up with training participants 30/60/90 days post-training to ensure the successful transfer of knowledge into practice 
• Communicate subject matter effectively by properly understanding the needs of the audience and also targeting the sessions to meet their education level and skill

Requirements for the role

• 3 or more years of related work experience in a HR, healthcare, or related field including training and onboarding in a clinical setting
• Ability to think about a program that will scale, familiarity in a startup or growth environment
• Strong attention to detail
• Proven ability to present to large groups and speak interpersonally with individuals
• Experience and comfort with technology to virtually onboard clinicians 
• Proven ability to facilitate training sessions in a friendly, clear and effective manner 
• Ability to lead and develop training to meet organizational initiatives 
• Proven strong ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment 
• Strong team orientation and desire to take initiative and go the extra mile 
• Motivation – you are internally driven and can exercise sound judgment 
• Flexibility, and the ability to be resourceful and manage changing priorities 
• Experience in developing digital and asynchronous training tools (e.g. e-learnings)
• Ability to work autonomously
• Due to privacy protocols, we are unable to employ individuals who are or have previously been patients at Boulder Care

Nice to have but not required

• Remote or technical background (exp. w/troubleshooting)

Work environment

• This is a fully remote role but we are currently only hiring candidates located in the following states: AZ, CO, FL, GA, ID, IL, MA, NC, NJ, NY, OH, OR, PA, TX, UT, WA, and WV
•  Applicants must reside and work in one of those states to be considered.
  • Changes to working location require pre-approval from People Operations and are not guaranteed.

Expected hours of work

This is a full-time remote position expected to work 40 hours between Monday-Friday during standard Eastern Time business hours.

Compensation

The starting pay range for this position is $65,000-$85,000, commensurate with experience and is eligible for our comprehensive benefits package below

Hiring Process

• Phone Interview (30-min)
• Panel Interview (1-hour video)
• Hiring Manager Interview (45-min video)
• Anticipated Start Date: March 2025
  • Note: As part of our hiring process, all final candidates will be required to undergo background checks and provide professional references. By applying, you acknowledge and consent to these checks, which may include employment history, criminal records, education/licensing verification, and professional references. We are committed to transparency and confidentiality throughout this process and will inform you in advance should any further information be required.

Some of Boulder’s amazing benefits for regular, full-time employees

• Contribution to meaningful, life-saving work!
• Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families
• Mental Health Services including MDLive, Talkspace, and EAP
• 4 weeks of PTO accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment
• Sick leave accrued at 1 hr for every 30 hrs paid
• 9 Paid Holidays per year
• 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment)
• 401(k) retirement savings
• Remote friendly with hardware provided to complete your work duties

Our values

• The people we care for always come first
• Our opportunity is also our duty, in service to others
• Share facts to change minds, instill empathy to change hearts
• Move the industry forward: follow the data
• Strong individuals, stronger together
• Boulder Care recognizes the value that lived experience can provide to our organization, community, and patients. Applicants with lived experience and/or training as a peer recovery specialist are encouraged to apply.

Why work at Boulder?

• Make a difference. The devastating impact of the opioid crisis, “war on drugs,” and care gaps for the underserved are at the forefront now more than any time in US history. By bringing care to more people, we are changing and saving lives. Value-based partnerships help move the industry forward toward a more modern, compassionate, and equitable healthcare system.
• Build your career with talented peers. Boulder brings together a diverse team of expert clinicians, technologists, researchers, and business strategists aligned under a common mission. Boulder’s clinical teams are the leading voices in addiction medicine and industry transformation. Our technology leadership has built products and services that scaled to hundreds of employees and hundreds of millions of end-users. Our team is wholly driven by mission, recognizing that our immense opportunity is also our duty to serve others.
• Grow with us. Boulder is a Series-B-stage, venture-funded company supported by some of the best investors in the country. Together, we're building a massive business through social impact. According to White House estimates, the opioid crisis cost the US $500 billion in 2015. A member with untreated opioid use disorder (OUD) drives 550% greater healthcare costs to payers than the average member (UHC analysis, 2019). Boulder partners with leading commercial and Medicaid health plans to bring better experiences and effective services to their members, significantly reducing costs and sharing in the economic savings we create. 

Boulder Care believes the people who manage our product and team should be representative of those who use the platform. This includes people from backgrounds that are historically underrepresented in the industry. We celebrate differences and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity or veteran status. If you are a qualified person with a passion for what we do, please apply!